Mirror Lawn (also called “Turf Doctor”)

 Mirror Lawn (also called “Turf Doctor”)

Mailing: P. O. Box 7966 Jackson, TN 38302 Physical Address: 51 Conrad Drive Jackson, TN 38305 Website: www.mirrorlawn.com/ Toll Free: 888.MIRROR-9 Fax: 731.664.2054 Email : mirrorlawn@aol.com

AI-Generated Detailed Profile March 2025: Mirror Lawn (Turf Doctor)

Mirror Lawn, also known as Turf Doctor, is a facilities services company headquartered in Jackson, Tennessee. Established in 1992, the company provides landscaping, snow removal, sweeping, and general exterior maintenance services. Mirror Lawn operates through a nationwide network of service partners and emphasizes building long-term relationships with subcontractors. Below is an analysis of Mirror Lawn based on business practices, payment reliability, reputation, contract fairness, and overall rating.

Business Practices

Pros:

  • Mirror Lawn has cultivated a loyal network of service partners by prioritizing relationships and trust. The company claims to treat subcontractors as family and actively supports their business growth.

  • The company uses integrated technology to qualify and score vendor performance, ensuring compliance and accountability in service delivery.

  • Mirror Lawn self-performs sweeping, landscaping, and snow removal services in select markets while relying on subcontractors for broader coverage across the U.S.

Cons:

  • Operational inefficiencies have been reported in certain cases. For example, litigation records show disputes over contracts with other vendors, which may reflect challenges in managing subcontractor relationships.

  • The company’s focus on compliance scoring may create additional administrative burdens for subcontractors.

Payment Reliability

Mirror Lawn emphasizes its fast pay program for subcontractors:

  • The company claims to have implemented quick payment policies for years to foster loyalty among its service partners.

  • Despite this claim, there is limited direct evidence or reviews from subcontractors confirming consistent payment reliability.

  • Subcontractors should ensure clear agreements regarding payment terms and maintain proper documentation to mitigate risks.

Reputation

BBB Rating: Mirror Lawn Turf Doctor is not BBB-accredited and does not have a formal BBB rating due to insufficient information. Customer Reviews: Limited public reviews are available for Mirror Lawn’s services. Legal Cases: Mirror Lawn was involved in a breach of contract lawsuit against Northeast Landscaping & Tree Services in 2022. The case was dismissed without prejudice due to jurisdictional issues. This highlights potential risks related to contractual disputes.

Contract Fairness

Strengths:

  • Contracts emphasize transparency through compliance scoring and routine quality control checks by field representatives.

  • Mirror Lawn’s commitment to fostering long-term relationships with subcontractors suggests fair treatment in contract terms.

Potential Issues:

  • Subcontractors may face challenges enforcing contract terms due to disputes over compliance or service quality standards.

  • Legal disputes with vendors indicate potential risks related to contract enforcement or communication breakdowns.

Overall Rating

Criteria Rating (1-5)
Business Practices 2.5
Payment Reliability 2
Reputation 2
Contract Fairness 2
Overall Rating 2

Case Studies/Examples

  1. Vendor Loyalty: Mirror Lawn claims that its fast pay program has created a loyal network of subcontractors who prioritize working with the company over competitors. However, there is limited evidence from subcontractors verifying this claim.

  2. Legal Dispute: In 2022, Mirror Lawn filed a breach of contract lawsuit against Northeast Landscaping & Tree Services but faced jurisdictional challenges that led to dismissal without prejudice. This reflects potential risks related to dispute resolution.

Recommendations for Contractors

To minimize risks when working with Mirror Lawn:

  1. Review Contracts Thoroughly: Pay close attention to clauses related to compliance requirements and payment terms before signing agreements.

  2. Document Work Clearly: Maintain detailed records of completed tasks to support payment claims or address disputes.

  3. Monitor Payment Processes: Track invoices closely and follow up proactively if payments are delayed beyond agreed-upon terms.

  4. Evaluate Reputation Locally: Research feedback from other contractors or vendors who have worked with Mirror Lawn in your area.

This analysis highlights both the opportunities—such as access to large-scale projects—and risks—such as potential legal disputes—of partnering with Mirror Lawn as a subcontractor. Subcontractors should carefully evaluate these factors before committing resources to such partnerships.

Comments by WSA Members:

If you have updated information on this vendor, please send an email to director@worldsweepingpros.org. If the updated information is sensitive and you DO NOT want your company name associated with it, be sure to let us know and we will post it for you anonymously. Otherwise, as a courtesy to other WSA Members, we will provide your company name. UPDATED COMMENTS March 2025 The WSA Member making these comments requested anonymity: We swept Home Depots for this company. When they lost the Home Depot contract they didn’t pay us for work we’d done but wanted us to do work on some Lowe’s locations. We refused until we were paid for the old invoices and are now considering having to go to collections on the issue, or to an attorney. November 2022 The WSA Member making these comments requested anonymity: We have sent numerous requested documentation and our invoices to Mirror Lawn. We have no service complaints but the company has not paid us in several months. When we said we were quitting sweeping they paid us some of what was owed. In our opinion the company is trouble. November 2017  The WSA Member making these comments requested anonymity: Several weeks ago I received a call from Cassey at Mirror Lawn Care regarding bidding Lowes stores for sweeping, starting Nov.1.  I currently was servicing 11 stores for Merit (whom I worked well with) in my area but the contract had been won by Mirror.  I submitted a list of stores in striking distance but it was clear that the price budget they provided of $25/ visit was significantly lower than my current price but I would be willing to discuss the contract.  It turns out that I have 19 in my area that I could service. Mirror was supposed to get back to me and never did.  After two attempts on my part to reconnect and close out the conversation regarding the bid process, I gave up.  On Nov. 2nd I received two calls, the first from Theresa and the last from Ray at Mirror (I am not sure that is his real name.)  The net of this was he threw around several references that he worked with and that his accepted price was $35 / visit to sweep the Lowes.  He stated that he was being paid $32.50 so he was willing to take a loss and would pay in 10 days.  I specifically asked if these references had accepted a contract with them at this price, he stated very clearly yes. When I continued to rebuff his offer and the time frame (to start of that night; it was 5PM on Nov. 2nd), he proceeded on to describe his child’s terrible illness he had been dealing with in the days / weeks prior and that is why no one ever got back to me.  He was very detailed to describe how sick it made him to watch his child suffer. I called his reference because I actually do know him, and “Ray” was lying.  In fact his reference does not do ANY stores for him, does not take his calls and hasn’t worked for Mirror in 10 years.  I would bet that his child was not sick, which is of course highly unethical, and if his child was sick that makes his use of that story to pressure me to take his ridiculous bid not only unethical but immoral.  There is no way this behavior goes unchecked unless it comes from the top of the organization.  Mirror Lawn Care – Turf Doctor…beware. May 2015  The person making these comments requested anonymity: Mirror Lawn has been slow to pay in recent times. They also agreed to sweeps at a particular price and then when the contractor received the agreement back to sign it was for a price that was $10 less per sweep. The representative was also caught out on making several statements the contractor knew were not true about another sweeping contractor in their area. May 28, 2013  The person making these comments requested anonymity: Mirror Lawn short paid an invoice 60 days after it was invoiced (90 days after service was provided) without any NOTIFICATION of a problem.  They never even indicated what location or days they were ‘deducting’, or even advised us when we called regarding the outstanding invoice.  Only when the payment was received did we notice the deduction and of course, no one was available to explain or provide ANY specifics.