FAQs

How to ‘Whitelist’ Email Addresses

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by Ranger Kidwell-Ross

With so much spam being sent these days, the automatic filtering by email providers has become increasingly tight. However, when someone you know and trust sends you an email you want to make sure you get it. Adding trusted email addresses to your ‘whitelist’ is the way to ensure you get those emails.

The following whitelist instructions provide detailed information for many of the top service providers, as well as general instructions. Scroll down to see how to whitelist email in the provider you use. Examples are all shown using one of the primary World Sweeping Association email addresses, info@worldsweepingpros.org.

Note: Most email providers allow you to whitelist ALL email from a given domain, not just a single address. For example, if you wanted to make sure you received any and all email sent from World Sweeping Association, you could add the address *@worldsweepingpros.org. (In place of a particular name in front of the @ sign, you put in *, which is ‘shift 8.’

Below is information on how to whitelist email messages with AOL, Yahoo, Gmail, Hotmail, Outlook, Apple Mail, ThunderBird and Postini. Even if your email program or internet service provider (ISP) is not listed, these instructions should help you figure out how to whitelist our email address at any ISP or with any email program.

Important: If you find email from info@worldsweepingpros.org, or editor@worldsweepingpros.org, in your spam or junk folder, please take the time to un-spam the email message in your mail program. This may be done by hitting the “not spam,” “not junk” or similar button. Doing so will train your program to whitelist it.

Apple Mail for OS X

To whitelist info@worldsweepingpros.org on your Apple Mail for OS X account follow these steps:

First, if email from info@worldsweepingpros.org ends up in your junk folder, highlight or open it and click “Not Junk” at the top of your screen.

Then:

Go to Mail > Preferences from your Mail menu
Go to the Rules tab
Select Add Rule
Give this rule a name such as “Social Buzz Club”
Create a rule that says “If any of the following conditions are met: ‘From’ ‘Contains'” and then paste in “info@worldsweepingpros.org”
From the actions, select ‘Move message’ to mailbox ‘Inbox’.
Click “OK”

AOL.com

In order to whitelist an email address in AOL, you must add it to your AOL address book.

To add info@worldsweepingpros.org to your AOL address book follow these steps: Search for email from us in the Spam folder. If you find an email in the Spam folder, then open it and click the “Not Spam” button. Click the Contacts link (or open your AOL Address Book) Click the +New button.

In the New Contact window, enter info@worldsweepingpros.org into the “Primary E-Mail 1” field. Want to add more ‘good’ email addresses? While you’re there, click Another Email and enter the next email address, into the E-Mail 2 address, etc. Click “Create.”

AOL Software

New Subscribers:

Add the From address to your AOL address book:

Click the Mail menu and select Address Book.
Wait for the “Address Book” window to pop up, then click the Add button.
Wait for the “Address Card for New Contact” window to load.

Once loaded, cut and paste the From email address into the “Other E-Mail” field. Make our From address the “Primary E-Mail” address by checking the associated check box. Click the Save button.

Existing Subscribers

If you are already a subscriber but the email isn’t getting through, the email may be in your AOL Spam Folder. Please use your web mail to check your Spam Folder. If the email is in your AOL Spam Folder, open the email and click the This Is Not Spam button.

Lastly, please add the “From address”onto your Address Book as outlined in the New Subscribers info above.

BlackBerrys

To whitelist info@worldsweepingpros.org follow these steps:

Scroll up to the message header.
Get to the field where their name is listed, click the Berry button and then click Show Address.
Select and copy the email address to the clipboard.
Go into Address Book and find the user.
Select Save.
Click to edit it, and then click the Berry button to add another email address.
Paste it in and click Save.

Comcast

To whitelist info@worldsweepingpros.org on your Comcast account follow these steps:

Sign into Webmail.
On the left navigation menu, click Address Book.
Click Add Contact.
Under the General tab, in the box under the Email Address, enter info@worldsweepingpros.org.
Click the Add button.
If you have enabled “Restrict Incoming Email,”also do the following:
Sign into Webmail.
Select Preferences.
Select Restrict Incoming Email. Note: If Enable Email Controls is set to Yes, then you are restricting incoming emails.
Select Allow email from addresses listed below.
Enter info@worldsweepingpros.org.
Click the Add button.
Repeat for any other email addresses you want to whitelist

Earthlink

To whitelist info@worldsweepingpros.org on your Earthlink account follow these steps:

Click the Address Book button to open your address book in the browser.
Click the Add Contact button (if you use EarthLink 5.0 or higher, click the Add button).
Type in info@worldsweepingpros.org into the email address slot and then click OK.
Repeat for any other email addresses you want to whitelist

Google’s Gmail

First, if you find email from us in your Gmail spam folder, select our email and click the “Not Spam” button
Next, open an email that you have received from us
Click on the little down-pointing-triangle-arrow next to “Reply”:
Click “Add Simply Hired to Contacts list”

Hotmail

To whitelist our address with Hotmail you will need to add info@worldsweepingpros.org to your Hotmail Safe List. Here’s how:

First, if you find email from us in your Hotmail junk folder, open the email and click “Not Junk” Next, check to see if if the email address info@worldsweepingpros.org is on your Blocked Senders list. If you find info@worldsweepingpros.org on your Hotmail blocked senders list, select it and click on the “Remove” button.

Next, open your mailbox and click “Options” in the upper right hand corner. At the top of the page, click on the “Junk E-mail Protection” link Next, click on “Safe List”, which is down near the bottom.

Copy and paste info@worldsweepingpros.org where it says “Type an address or domain.” Click the “Add” button

Microsoft Outlook

To whitelist info@worldsweepingpros.org in Outlook, follow these steps:

On the Tools menu, click Options
On the Preferences tab, click Junk E-mail
On the Safe Senders tab, click Add
Add info@worldsweepingpros.org where it says “Add address.”
Click OK.

Mozilla Thunderbird

To whitelist in Thunderbird, you will need to add info@worldsweepingpros.org to your address book, and then set up your Thunderbird Junk Mail Controls to whitelist your address book.

First, check your Junk folder. If you find email from info@worldsweepingpros.org, right-click on our email and choose “Mark as Not Junk.”
Next, click the Address Book button
Highlight the Personal Address Book
Click on “New Card”
In the “Contact” tab of the new card, copy and paste info@worldsweepingpros.org to the email dialog box
Click “Ok”

Next, to whitelist your address book:

Select “Tools > Junk Mail Controls” from the drop down menu.
Update the “White Lists” module under the “Settings” tab by selecting “Personal Address Book” from the drop down menu, and then check the box next to “Do not mark messages as junk mail”
Click “Ok”

Postini

You do not need to whitelist email from Social Buzz Club in Postini unless you find it trapped in the “Junk” area by Postini.

Log into your Postini account
Look to see if any email from info@worldsweepingpros.org is listed in your Junk area
If you find email from info@worldsweepingpros.org in the Junk area, check the check box next to the email from info@worldsweepingpros.org
Click the “Deliver Selected” link at the very top of the Junk screen
On the next screen, click the “Approve Sender” check box next to the email from info@worldsweepingpros.org
Click the “Approve Selected Senders” button
Repeat for any other email addresses you want to whitelist

SBC Global

To whitelist info@worldsweepingpros.org and noreply@socialbuzzclub.com on your SBC Global account follow these steps:

Go to the SBC Global Mail page and click the Options link.
In the Management section, click the Filters link.
Click the Add button.
In the “From header”rule, in the field to the right of contains, enter info@worldsweepingpros.org.
From the Move the message to pull-down list, choose inbox.
Click the Add Filter button to save the filter.
Repeat for any other email addresses you want to whitelist

Verizon.net

To whitelist info@worldsweepingpros.org and noreply@socialbuzzclub.com on your Verizon.net account follow these steps:

Go to your account and click on the Address Book link in the left column.
Select Create Contact.
The Add Address Book Entry screen appears. In the Email field, type info@worldsweepingpros.org.
In the Nickname field, type Social Buzz Club.
Select Save.
Repeat for any other email addresses you want to whitelist

Yahoo!

To whitelist info@worldsweepingpros.org with Yahoo!, you will need to set up a “filter” after first taking the following steps:

If you find email from info@worldsweepingpros.org are going to your Yahoo! bulk folder, open it and click “Not Spam.”

Be sure that the address info@worldsweepingpros.org is not in your “Blocked Addresses” list. If info@worldsweepingpros.org is on your “Blocked Addresses” list, select it and click “Remove Block”

Now to create the filter: Open your mail and click on “Mail Options” in the upper right hand corner Select ‘Filters’ (in the bottom left corner) On the Filters page, click “Add”

Select the “From header:” rule, and add “contains” and info@worldsweepingpros.org, which tells the system to put email with info@worldsweepingpros.org in your inbox and not the bulk folder. Click the “Choose Folder” pull down menu and select ‘Inbox.’ Pick the ‘Add Filter’ button.

Whitelisting Email in Other Web Mail Providers

If you use a Web mail system or email application not listed above, the instructions for whitelisting our address will depend on the specific email program you are using. If you access the help files, instruction manual or customer support, there should be instructions on how to do this.

In most cases, jut by adding the From address to your address book, safe list, white list or contact list will be sufficient.

If the email is not getting to your inbox, then we suggest checking your spam folder, bulk folder or junk folder. If you find the email, then you will need to find a way to inform your mail application that it is not spam.

Most likely the course of action is to select the email and click on the Not Spam or Not Junk button, if available. For more information about your mail application, please visit the help section that is associated with your mail application.