Springwise

 Springwise

1822 South Bend Avenue South Bend, IN 46637 Website: www.springwisefm.com/ Toll Free: 800.227.3016 Fax: 800.659.2279 Email via contact form: www.springwisefm.com/ContactUs.aspx ________________________

AI-Generated Detailed Profile March 2025: Springwise Facility Management

Springwise Facility Management, headquartered in South Bend, Indiana, provides nationwide facility maintenance services, including landscaping, snow removal, construction, general repairs, and recurring property upkeep. With over 50 years of industry experience, Springwise emphasizes transparency, integrity, and reliability through its proprietary technology and tailored service offerings. Below is an analysis of Springwise Facility Management based on business practices, payment reliability, reputation, contract fairness, and overall rating.

Business Practices

Pros:

  • Springwise combines self-performing teams with strategic partnerships to deliver maintenance and repair services across a national portfolio of properties. This model ensures flexibility and scalability for subcontractors.

  • The company invests heavily in proprietary technology to streamline operations and provide real-time feedback for facility personnel. This enhances efficiency and transparency in service delivery.

  • Springwise emphasizes sustainability measures, such as water system optimization and eco-friendly landscaping practices.

Cons:

  • Subcontractors report operational inefficiencies during peak seasons, particularly in managing schedules and project expectations.

  • Vendors have noted that the company’s focus on driving down costs can negatively impact profitability for subcontractors.

Payment Reliability

Payment reliability is a recurring concern for subcontractors working with Springwise:

  • Negative reviews from vendors indicate delays in payment (60–90 days or longer) or partial payments despite meeting all documentation requirements.

  • Subcontractors claim that Springwise often attributes payment delays to client non-payment, leaving vendors to bear financial risks.

  • Positive employee reviews suggest that internal teams work hard to ensure documentation is in order for timely payments.

Subcontractors should carefully document completed work and proactively follow up on payment timelines to mitigate risks.

Reputation

BBB Rating: Springwise does not appear to have a dedicated Better Business Bureau (BBB) profile. Vendor Feedback: Reviews are polarized:

  • Positive testimonials highlight the company’s professionalism and responsiveness.

  • Negative reviews describe unprofessional behavior, delayed payments, and aggressive cost-cutting measures that reduce subcontractor profitability. Employee Reviews: Employees generally praise the company’s family-oriented culture and flexible accommodations but note high workloads and occasional management challenges.

Contract Fairness

Strengths:

  • Contracts emphasize transparency through customized service plans tailored to client needs.

  • The company’s investment in technology ensures streamlined workflows and clear expectations for subcontractors.

Potential Issues:

  • Subcontractors report challenges enforcing contract terms due to delayed payments or disputes over service quality standards.

  • Vendors have expressed frustration with price reductions imposed after contracts are signed.

Overall Rating

Criteria Rating (1-5)
Business Practices 3.5
Payment Reliability 2
Reputation 2.5
Contract Fairness 2.5
Overall Rating 2.5

Case Studies/Examples

  1. Vendor Complaints: A subcontractor terminated contracts with Springwise mid-season due to delayed payments exceeding 90 days. The vendor described the company’s practices as exploitative and financially risky.

  2. Employee Feedback: Employees praise the company’s supportive environment but note that workloads can be stressful during peak seasons. This suggests potential risks for subcontractors related to disorganized project management.

Recommendations for Contractors

To minimize risks when working with Springwise Facility Management:

  1. Review Contracts Thoroughly: Pay close attention to clauses related to payment terms, pricing adjustments, and compliance requirements before signing agreements.

  2. Document Work Clearly: Maintain detailed records of completed tasks (including before-and-after photos) to support payment claims or address disputes.

  3. Monitor Communication: Ensure clear communication regarding project expectations and timelines with Springwise’s management team.

  4. Evaluate Reputation Locally: Research feedback from other contractors or vendors who have worked with Springwise in your area.

This analysis highlights both the opportunities—such as access to nationwide projects—and risks—such as delayed payments—of partnering with Springwise Facility Management as a subcontractor. Subcontractors should carefully evaluate these factors before committing resources to such partnerships.

WSA Member Comments:

  • I worked for them when they were Genisis and have refused to work or even bid with them as Springwise.
  • Other than paying slow, they are okay to work with.
  • Ok experience. Lots of reporting requirements.
  • Cheap, cheap, cheap.
  • Only did a few stores for them. Great to work with, easy in house on line reporting . Client managers easy to reach fair in thier dealings with me. wish there were more like these people.
  • Same issue of poor and awkard communication. If there is no problems all works fair, but to resolve an issue is very time consuming.
  • Want you to work for nothing look for ways to screw you on paper work.
  • This was the company that had the Lowes accounts before Mirror Lawn took over. A lot better to work for but a hassle having to keep up with verification numbers.
  • They negotiated prices after we had agreed on the prices.
  • Not bad to work for.
  • Very polite and easy to work for. Have worked for them on one property for several years now. Always pay and have NEVER had an issue. IVR system is very easy and forgiving.
  • Responsive. Price drove the decision to work with us but I am able to speak with an account exec if I have questions.
  • Bid lots of sites and no new work.
  • Won’t work for them due to their contract and late pay.
  • Looks for ways to not pay contractors. Extra paperwork they say the customers need … Simply not true. We work directly for the same customers that do NOT have the same paperwork and crazy policies to get paid (Or to NOT get paid!). No different than any other SP I have dealt with.
  • Easy to work for but their pricing is low.
  • Long wait.
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